Q. What if there is a size problem and you want to exchange it?
A. BongSwag provides you one-time free size exchange services. Contact us as soon as possible via Email/ Facebook/ WhatsApp or simple Call us. Although we recommend you to check our Size Guide and clear any size related issues before purchasing. Kindly read the following paragraph for detailed understanding of the processes.
You can do either of these following processes :
- You can parcel the t-shirt to our E-Hub (exchange hub) through any courier services of your choice. Kindly keep the product intact and unused, we will not exchange any used products. BongSwag doesn’t have a reverse pickup facility yet, so once we receive your parcel, a verification will be done and thereafter the new product/new desired size will be shipped with your consent.
- You can also directly visit our E-Hub (exchange hub) to exchange the product personally, exchange will be done on spot. Kindly keep the product intact and unused, we will not exchange any used products. Also it is very important to note that if you’re planning to visit our exchange hub at Salt Lake, you would need to inform us a day prior via Phone/ WhatsApp only. We will guide you through the process with ease. E-Hub (exchange hub) Address is given bellow.
* Kindly note that the Exchange will be done only if we receive the product within 15 days from the date of delivery.
E-Hub (exchange hub) Address :
HB 51, Salt Lake, Sector 3, Near GD Island/ HB community centre (samaj sadan), Kolkata – 700106, W.B
Phone: +91 7059203643
*Kindly note that our exchange hub is not an outlet therefore it is not open all the time, kindly call/ WhatsApp us to fix a date for the exchange process.
Q. What if you receive a defected product, how will you get an exchange in such cases ?
A. It’s highly unlikely as we check the products before dispatching, but just in case you do receive one, then call us as soon as possible. BongSwag will exchange your product with ease. You can also WhatsApp us on our helpdesk number 7059203643. Our associate will get in touch with you. You can also directly contact us on Facebook reporting such issues.
For any queries feel free to contact us :
Phone: +91 7059203643
WhatsApp Helpdesk: +91 7059203643
Email: [email protected]
Facebook Helpdesk: Click Here