Return and Refund Policy

1. Return Policy:

   • We do not offer returns on any of our products.
   • Please note that we are not responsible for returns due to incorrect pin codes or mobile numbers.

2. Size Exchange:

   • BongSwag provides one-time size exchanges for in-store half-sleeve graphic t-shirts (non-merchandise products).
   • Hoodies, sweatshirts, crop top hoodies, solid half-sleeve t-shirts, solid full-sleeve t-shirts, graphic full-sleeve t-shirts, and mobile covers cannot be exchanged.
   • Contact us via Email, Facebook, WhatsApp, or phone to initiate an exchange.
   • Check our Size Guide before purchasing.
   • Three exchange options:
     • Parcel Exchange: Send the product to our E-Hub (exchange hub) via courier. We’ll verify and ship the new size.
     • Pickup Exchange: We can also arrange pickup service if needed(pickup charge will apply).
     • In-Person Exchange: Visit our E-Hub directly. Inform us a day prior via phone/WhatsApp.
   • Exchange subject to availability.
   • Exchange must be requested within 10 days of delivery.

3. Official Merchandises:

   • No exchange policies currently apply to official merchandises, full sleeves, Oversize and mobile cover.

E-Hub Address: 51, Jagannath ghat lane near Durga Mandir pincode : 712202

Contact:

• WhatsApp Helpdesk: +91 7059203643
• Email: support@bongswag.com

Please note that our exchange hub operates by appointment and is closed on Sundays and major holidays. For any queries, feel free to reach out to us!

All exchanges will be dispatched post pick up.🌟