Return and refund policy

  1. Return Policy:

    • We do not offer returns on any of our products.
    • Please note that we are not responsible for returns due to incorrect pin codes or mobile numbers.
  2. Size Exchange:

    • BongSwag provides one-time size exchanges for in-store half-sleeve graphic t-shirts (non-merchandise products).
    • Hoodies, sweatshirts, crop top hoodies, solid half-sleeve t-shirts, solid full-sleeve t-shirts, graphic full-sleeve t-shirts, and mobile covers cannot be exchanged.
    • Contact us via Email, Facebook, WhatsApp, or phone to initiate an exchange.
    • Check our Size Guide before purchasing.
    • Three exchange options:
      • Parcel Exchange: Send the product to our E-Hub (exchange hub) via courier. We’ll verify and ship the new size.
      • Pickup Exchange: We can also arrange pickup service if needed(pickup charge will apply).
      • In-Person Exchange: Visit our E-Hub directly. Inform us a day prior via phone/WhatsApp.
    • Exchange subject to availability.
    • Exchange must be requested within 10 days of delivery.
  3. Official Merchandises:

    • No exchange policies currently apply to official merchandises, full sleeves, Oversize and mobile cover.

E-Hub Address: 21/B KM Sha Street, behind Raymond Showroom, Serampore, Hooghly, West Bengal 712201


  • Phone: +91 7059203643
  • WhatsApp Helpdesk: +91 7059203643
  • Email:

Please note that our exchange hub operates by appointment and is closed on Sundays and major holidays. For any queries, feel free to reach out to us! 🌟