Return and refund policy

1. Return Policy:

   • We do not offer returns on any of our products.
   • Please note that we are not responsible for returns due to incorrect pin codes or mobile numbers.

2. Size Exchange:

   • BongSwag provides one-time size exchanges for in-store half-sleeve graphic t-shirts (non-merchandise products).
   • Hoodies, sweatshirts, crop top hoodies, solid half-sleeve t-shirts, solid full-sleeve t-shirts, graphic full-sleeve t-shirts, and mobile covers cannot be exchanged.
   • Contact us via Email, Facebook, WhatsApp, or phone to initiate an exchange.
   • Check our Size Guide before purchasing.
   • Three exchange options:
     • Parcel Exchange: Send the product to our E-Hub (exchange hub) via courier. We’ll verify and ship the new size.
     • Pickup Exchange: We can also arrange pickup service if needed(pickup charge will apply).
     • In-Person Exchange: Visit our E-Hub directly. Inform us a day prior via phone/WhatsApp.
   • Exchange subject to availability.
   • Exchange must be requested within 10 days of delivery.

3. Official Merchandises:

   • No exchange policies currently apply to official merchandises, full sleeves, Oversize and mobile cover.

E-Hub Address: 21/B KM Sha Street, behind Raymond Showroom, Serampore, Hooghly, West Bengal 712201

Contact:

• Phone: +91 7059203643
• WhatsApp Helpdesk: +91 7059203643
• Email: support@bongswag.com

Please note that our exchange hub operates by appointment and is closed on Sundays and major holidays. For any queries, feel free to reach out to us! 🌟